Home | Terms & Conditions

Terms & Conditions

Hi! Thank you so much for taking an interest in my line! All designs are original and handmade by me. Please read below for policies and FAQ's. xx Alex 

FAQ: 

Can I cancel or make changes to my order without being charged?

All orders that have been cancelled before being shipped will be refunded via PayPal. Unfortunately, I am not able to cancel or change an order after it has already been shipped.

What if the item I am interested in is sold out?

My items can sell out within hours. I will try my best to restock them but sometimes my take days, as each piece is handmade. If you are interested in a piece please email me at alex@shopwithhrh.com  and I will try my best to accommodate your request.

Can I customize the length or color or my piece?

Yes, I can customize pieces that show the option for a customization before adding it to your cart. Most customizations are an additional fee of $5.

What kind of payments do you accept? 

For domestic orders, I can accept payment through Paypal or cashiers check. For international orders, I can only accept payment through Paypal. 

 

CUSTOMER CARE: 

Each piece is custom made at the time of purchase for you and therefore I do not offer returns or exchanges. 

If the incorrect item was shipped, please notify me immediately at alex@shopwithhrh.com providing your order number and information. I will then send you the correct item upon receipt of the incorrect item. Please return it to: 

 

HRH COLLECTION

PO BOX 86955

LOS ANGELES CA 90086

USA

Orders are processed Monday through Friday and are shipped within 10 working days of placement, excluding weekends and holidays.

The total shipping amount is calculated at your final check out. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

Shipping and handling

Domestic orders:

I ship via USPS and provide tracking for each order. Once an order is shipped, typical delivery time is 1-4 days. I am not responsible for any lost or stolen orders. Domestic orders with a total of $180 or more will receive free shipping!

International orders:

I ship via USPS which has a 5-10 business day delivery time once the order has ben shipped. I do not include international tracking in the calculated shipping cost. If you wish to add tracking to your order, you will be able to add that option to your order at checkout.

I am not responsible for any lost or stolen orders. I highly recommend adding tracking to your order, especially for larger orders. Shop with HRH is not responsibel for any customs fees that may be applied to international orders.